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Newsletter
Problems with logging into your account
Monday, 21 May 2007 09:06 | Last Updated on Friday, 22 June 2012 15:15 | 
Written by A. de de Goeij
Question/problem
I would like to order something in your web store, but I am having difficulties with signing in. The steps I took:
- I registered with my username and password.
- The first login gave the notification "account blocked" (password was correct).
- Now I get the notification "incorrect password/account" when I try to log in again.
Could you please find out what went wrong?
Answer
You are probably one step ahead. After registering with us, you should have received a confirmation mail. You need to activate your account by using the link sent to you in the mail. Only then has your account been activated and is it possible to log in.
Sometimes the confirmation mail ends up in your SPAM folder. Check this folder first! BRICKshop always sends you, of course, mails with order information. It could happen that only the confirmation mail ends up in your SPAM folder. In case you are still not able to find this mail, we kindly ask you to get in touch with us through mail and ask for account activation by hand.
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Thank you verry much for the perfekt Organisation. I am perfectly satisfied with your Service! I will buy again.
Excellent service with regular updates on order status, extremely fast delivery 4 days from placing the order and receiving it.
Extremely fast shipping! I really was very surprised to get my parcel that fast.
The order was received intact but with damage to one of the items, this is the third time this has happened. the dispatch process from Holland is fast and efficient but the delivery by the partner company in the country of destination is completely regrettable, they take a long time which I consider unacceptable...
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