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Your are now here: Home Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO 21338 A-Frame Cabin
LEGO 21338 A-Frame Cabin


LEGO 40522 Valentine Lovebirds
LEGO 40522 Valentine Lovebirds


LEGO 41447 Heartlake City Park
LEGO 41447 Heartlake City Park

€ 44,99

LEGO 10276 Colosseum
LEGO 10276 Colosseum


LEGO 10292 The Friends Apartments
LEGO 10292 The Friends Apartments



The product was delivered on time, much appreciated in the xmas time! Solid package, the LEGO box was delivered in perfect conditions.
From: Maurizio Branca
Rating:
 
 
 
 
 

very good and quick respond and delivery, as the toy was overpriced on amazon or was sell out in different shops in UK i decide for brickshop.eu and choose DHL and found that price with delivery was even cheaper than price in other stores+ small gift to choose.
From: Milan Goga
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First time I ordered here! Efficient tracking and fast delivery. Box was undamaged and in a perfect condition
From: Olivier Wioutche
Rating:
 
 
 
 
 

Packaging could hav even better, as largest set in box was slightly dented upon arrival. I have no doubt that this was from the shipping process, but more precautions could hav been taken to prevent the front side of the box from being dented during the process.
From: Bruce Redmond
Rating:
 
 
 
 
 

Best price I could find. Smooth ordering with no hidden surprises like extra for postage appearing at the last second. Perfect condition upon arrival. Arrived a week early... from Holland to UK in 3 days total!!! Would use again and would recommend to anyone. Amazing
From: Philip Page
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