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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Fabulous company. I keep on coming back. Great choice, great prices and quick delivery. More than happy to recommend
From: Ayden Oliver Wilson
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Outstanding service - easy ordering, super fast delivery, great customer care!
From: Nikolina Vassileva
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Really efficient, processed the order and we had it in a few days, paid for dhl express but well worth it to have it on time for Christmas
From: Declan Farragher
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El servicio ha sido rápido e impecable, pese al coste de envío, un poco alto para un paquete tan pequeño.
From: ESPERANZA BENITO ORTIGOSA
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I was pleasantly surprised with the very fast processing and shipping of my order. We have safely received everything just on time for the birthday and a child is happy! Will definitely order again on Brickshop.eu
From: Olena Andreieva
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