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Your are now here: Home Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO 60229 Rocket Assembly & Transport
LEGO 60229 Rocket Assembly & Transport


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LEGO 60287 Tractor


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LEGO 60368 Arctic Explorer Ship

€ 149,99

LEGO 70671 Lloyd's Journey
LEGO 70671 Lloyd's Journey


LEGO 75320 Snowtrooper Battle Pack
LEGO 75320 Snowtrooper Battle Pack



Delivery took a little longer but with covid 19 pandemic that is to be expected.
From: Irene Doherty Reynolds
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This was the fastest order delivery I have ever had in my life! I placed the order on Wednesday, on Thursday morning the order was already with me. I liked the assortment, I was able to find here a Lego set, which has not been produced for 3 years. Thank you very much to the Brickshop team!
From: Polina
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Ordered first time and very pleased by how secure and fast was the transaction and the shipping. Got my order 3 days earlier! Thanks for the good service!
From: Dit
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Super Service. Ständige Info wie der Bestellstatus ist.. Sehr schnelle Lieferung nach Deutschland
From: Marcus
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What a fantastic experience. Easy to order then was messaged every step of the way. The items arrived very well packaged & earlier than I expected.. 5⭐️⭐️⭐️⭐️⭐️
From: Maria Frankland
Rating:
 
 
 
 
 

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