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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ( as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging. 

Missing compartments

LEGO sets have been assembled with great consideration. In case of missing compartments, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below. 

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help. 

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.  

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (

 If you would like to return (a part of) your order, click here.

Groen Vinkje 25px  Mega assortment
Groen Vinkje 25px  Wrapped with care
Groen Vinkje 25px  Quick shipment
Groen Vinkje 25px  Free products
Groen Vinkje 25px  Super Deals
Groen Vinkje 25px  Safe & Reliable
Groen Vinkje 25px  Click & Collect

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I give 4 stars to brickshop!
From: Göran Aronsson

Really fast, fantastic
From: Philipp Remke

Very fast shipping!
From: Manuel Foss

5 Star Service
From: Carmel A Gavin

I found the process for the order very easy. It was very helpfull also receiving a mail for each step of the preparation and shipment of the order. The shipment by NLpost was fast and punctual.
From: Lorenza Colombo

More reviews...

LEGO Super Deals

LEGO Education 150px

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Latest products

LEGO Friends Magazine 2019-11
LEGO Friends Magazine 2019-11

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LEGO Ninjago Magazine 2019-13

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LEGO Ninjago Magazine 2019-12

LEGO City: Hospital Heist!
LEGO City: Hospital Heist!

LEGO Batman Magazine 2019-6
LEGO Batman Magazine 2019-6

LEGO Ninjago Legacy Magazine 2019-4
LEGO Ninjago Legacy Magazine 2019-4

LEGO The Lego Movie 2 Calendar 2020
LEGO The Lego Movie 2 Calendar 2020

LEGO 40353 Reindeer and Elf & Elfie
LEGO 40353 Reindeer and Elf & Elfie

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LEGO 40351 Halloween Ghost

LEGO Hidden Side Magazine 2019-2
LEGO Hidden Side Magazine 2019-2

Catalogus 2019-2HY 626-1889-NL 150px


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