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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail (info@brickshop.eu) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging. 

Missing compartments

LEGO sets have been assembled with great consideration. In case of missing compartments, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below. 

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help. 

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page https://support.legowatches.com/ can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.  

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (customerservice@brickshop.eu).

 If you would like to return (a part of) your order, click here.

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LEGO Action Vehicles


LEGO City Magazine 2019-4
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LEGO Desk Drawer 8 Knops BLUE


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LEGO Wall Hanger Set RED-BLUE-YELLOW
LEGO Wall Hanger Set RED-BLUE-YELLOW



Lekker snel en je bleef goed op de hoogte
From: Yvonne Boor-Kortekaas
Rating:
 
 
 
 
 

Betaling ging vlotjes. de verzending duurde even wat langer door het weekend er tussen, maar uiteindelijk kon de jarige zijn cadeautje wel op zijn verjaardag openen...;)
From: MGB Spanjer
Rating:
 
 
 
 
 

Wederom goede service
From: Koos van der Hul
Rating:
 
 
 
 
 

More reviews...

LEGO Catalogue

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