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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail (customerservice@brickshop.eu) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page https://support.legowatches.com/ can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (customerservice@brickshop.eu).

If you would like to return (a part of) your order, click here.

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 DHL Express Next Day Delivery

Everything perfect
From: Roxane Schüßler
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Sehr schnelle Lieferung!!!
From: Michael Rother
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Delivered as per day and time confirmed at time of purchased + very well wrapped.
From: Caroline Steinfort
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I got this order earlier than I expected, it was a preorder and I was told it would arrive Thursday (today), yet I got it Tuesday, that’s two days EARLY. Awesome!
From: Justen Douma
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rapide, conform product
From: Jerkar Hann
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More reviews...

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