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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO 60302 Wildlife Rescue Operation
LEGO 60302 Wildlife Rescue Operation

€ 99,99

Offer valid until 25 August 2025
LEGO 60388 Gaming Tournament Truck
LEGO 60388 Gaming Tournament Truck


LEGO 60292 Town Center
LEGO 60292 Town Center


LEGO T-shirt Ninjago TAN (LWTAFFY 601 713 - Size 140)
LEGO T-shirt Ninjago TAN (LWTAFFY 601 713 - Size 140)


LEGO T-shirt Ninjago TAN (LWTAFFY 601 713 - Size 134)
LEGO T-shirt Ninjago TAN (LWTAFFY 601 713 - Size 134)



This is out 3rd time ordering from Brickshop and it wont be out ast. Shipping to Denmark is a bit expensive (obviusly) but the great prices and huge selection makes it worth it every time
From: Anders Hjort
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I am impressed by the speed with which the order was processed and delivered to the address
From: Margarita Valcheva-Dukova
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Excellent delivery service. I was informed on the status of every step from shipment be readied to delivery. I really didn’t think we’d get it in 2-3 days because of Covid but they delivered.
From: Michael
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Service and processing very good. Took a while to arrive but that I guess is the shipping service that is slow.
From: Alexandra Cassar
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I was pleasantly surprised with the very fast processing and shipping of my order. We have safely received everything just on time for the birthday and a child is happy! Will definitely order again on Brickshop.eu
From: Olena Andreieva
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