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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail (customerservice@brickshop.eu) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page https://support.legowatches.com/ can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (customerservice@brickshop.eu).

If you would like to return (a part of) your order, click here.

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LEGO Super Deals

LEGO Catalogus 2021

Very fast
From: Martin Pernleitner
Rating:
 
 
 
 
 

5 days to receive Great.
From: Geoffroy RETIF
Rating:
 
 
 
 
 

Fast service and very good handeling of the order. I am very pleased. Thanks !!
From: Christer Lundgren
Rating:
 
 
 
 
 

everything gone great
From: DAVIDE FAVATA COCCA
Rating:
 
 
 
 
 

really great / very fast / thank you
From: Thomas Reichelt
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More reviews...

Latest products

LEGO T-shirt Batman WHITE (M12010142 - Size 140)
LEGO T-shirt Batman WHITE (M12010142 - Size 140)


LEGO T-shirt Batman WHITE (M12010142 - Size 134)
LEGO T-shirt Batman WHITE (M12010142 - Size 134)


LEGO T-shirt Batman WHITE (M12010142 - Size 128)
LEGO T-shirt Batman WHITE (M12010142 - Size 128)


LEGO T-shirt Batman WHITE (M12010142 - Size 122)
LEGO T-shirt Batman WHITE (M12010142 - Size 122)


LEGO T-shirt Batman WHITE (M12010142 - Size 116)
LEGO T-shirt Batman WHITE (M12010142 - Size 116)


LEGO T-shirt Batman WHITE (M12010142 - Size 110)
LEGO T-shirt Batman WHITE (M12010142 - Size 110)


LEGO T-shirt Batman WHITE (M12010142 - Size 104)
LEGO T-shirt Batman WHITE (M12010142 - Size 104)


LEGO T-shirt YELLOW (LWTIAS 305 - Size 140)
LEGO T-shirt YELLOW (LWTIAS 305 - Size 140)


LEGO T-shirt YELLOW (LWTIAS 305 - Size 134)
LEGO T-shirt YELLOW (LWTIAS 305 - Size 134)


LEGO T-shirt YELLOW (LWTIAS 305 - Size 128)
LEGO T-shirt YELLOW (LWTIAS 305 - Size 128)



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