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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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LEGO Super Deals

Latest products

LEGO 42130 BMW M 1000 RR
LEGO 42130 BMW M 1000 RR

€ 199,99

Offer valid until 23 May 2022
LEGO 42138 Ford Mustang Shelby GT500
LEGO 42138 Ford Mustang Shelby GT500

€ 49,99

Offer valid until 30 May 2022
LEGO Bracket 1x2 - 1x2 LIME (100 pcs)
LEGO Bracket 1x2 - 1x2 LIME (100 pcs)


LEGO Tile Round 1x1 NOUGAT (100 pcs)
LEGO Tile Round 1x1 NOUGAT (100 pcs)


LEGO Brick Separator DARKTURQUOISE
LEGO Brick Separator DARKTURQUOISE



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Excellent service. Arrived quickly and well packaged. I was pleased with my free gift with purchase. Five stars!
From: Chris Peasley
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Fabulous company. I keep on coming back. Great choice, great prices and quick delivery. More than happy to recommend
From: Ayden Oliver Wilson
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Good prompt service parcel arrived quickly, well packaged and in good condition
From: Patricia Dunphy
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The order processing & delivery are brilliant. The items arrived well packed and always on time.
From: Michelle Cottam
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Shipping on the more expensive side of things but saved money on the product compared to our local store. We'll packaged and arrived safely. Good service
From: Colette May
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