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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ( as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging. 

Missing compartments

LEGO sets have been assembled with great consideration. In case of missing compartments, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below. 

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help. 

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.  

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (

 If you would like to return (a part of) your order, click here.

Groen Vinkje 25px  Mega assortment
Groen Vinkje 25px  Wrapped with care
Groen Vinkje 25px  Quick shipment
Groen Vinkje 25px  Free products
Groen Vinkje 25px  Super Deals
Groen Vinkje 25px  Safe & Reliable
Groen Vinkje 25px  Click & Collect

Paasactie 150px UK

LEGO Education 150px

LEGO Super Deals

Latest products

LEGO Powered Up Remote Controle Bluetooth
LEGO Powered Up Remote Controle Bluetooth

LEGO Powered Up Battery Box Bluetooth HUB
LEGO Powered Up Battery Box Bluetooth HUB

LEGO Powered Up Train Motor
LEGO Powered Up Train Motor

LEGO Action Vehicles
LEGO Action Vehicles

LEGO City Magazine 2019-4
LEGO City Magazine 2019-4

LEGO Desk Drawer 8 Knops BLUE
LEGO Desk Drawer 8 Knops BLUE

LEGO Desk Drawer 8 Knops RED
LEGO Desk Drawer 8 Knops RED

LEGO Desk Drawer 4 Knops RED
LEGO Desk Drawer 4 Knops RED

LEGO Desk Drawer 4 Knops BLUE
LEGO Desk Drawer 4 Knops BLUE


Lekker snel en je bleef goed op de hoogte
From: Yvonne Boor-Kortekaas

Betaling ging vlotjes. de verzending duurde even wat langer door het weekend er tussen, maar uiteindelijk kon de jarige zijn cadeautje wel op zijn verjaardag openen...;)
From: MGB Spanjer

Wederom goede service
From: Koos van der Hul

More reviews...

LEGO Catalogue

Catalogus 2019-2HY 626-1889-NL 150px


Best sold sets


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