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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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LEGO Catalogue

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LEGO Super Deals

Latest products

LEGO 75379 R2-D2
LEGO 75379 R2-D2

€ 99,99

Offer valid until 11 March 2024
LEGO 77047 Bunnie's Outdoor Activities
LEGO 77047 Bunnie's Outdoor Activities

€ 19,99

Offer valid until 11 March 2024
LEGO 40639 Bird's Nest
LEGO 40639 Bird's Nest


LEGO 30669 Iconic Red Plane (Polybag)
LEGO 30669 Iconic Red Plane (Polybag)


LEGO 21330 Home Alone
LEGO 21330 Home Alone



So quick, safe. An excellent communication. Bravo pour votre réactivité et la rapidité de traitement
From: Daouya Commaret
Rating:
 
 
 
 
 

Prix très intéressant Rapide et envoi soigné En plus 3 cadeaux en plus avec ma commande. Je recommande vivement !
From: Virginie DURGEAUD
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Really fantastic selection and a great price. Transaction was effortless and shipment was fast. I will buy from Brickshop again.
From: Deverell Scally
Rating:
 
 
 
 
 

Fantastic service. Order received in a shorter timeframe than expected with express delivery option (received in Ireland within 2 days of placing order). The lego set required was retired and could not be gotten elsewhere. Paid more but worth it to make an 8 year old happy on her birthday.
From: Mary OG
Rating:
 
 
 
 
 

As a first-time buyer, I was excited about how it would go, but it has been a really good experience. Fast delivery and great selection. I will definitely shop at BrickShop again.
From: Morten Yde Søndergaard
Rating:
 
 
 
 
 

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