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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail (customerservice@brickshop.eu) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page https://support.legowatches.com/ can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email (customerservice@brickshop.eu).

If you would like to return (a part of) your order, click here.

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This is a brilliant shop. Delivery was exactly as promised and the Lego prices are very competitive. Highly Recommended.
From: Charlie Sherlock
Rating:
 
 
 
 
 

The order was perfect and the delivery timely, thank you
From: Ekaterina CHUBAROVA
Rating:
 
 
 
 
 

Very fast and efficient service
From: ICE
Rating:
 
 
 
 
 

Fast service and Order processing. Best price in EU comparison.
From: Sabrina Langemann
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Perfect. Thank you.
From: Sara Santos
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More reviews...

Latest products

HUBELINO Marble Run Funnel Expansion 44 pcs
HUBELINO Marble Run Funnel Expansion 44 pcs


LEGO 41422 Panda Jungle Tree House
LEGO 41422 Panda Jungle Tree House

€ 29,99

Offer valid until 3 August 2020
LEGO 41421 Baby Elephant Jungle Rescue
LEGO 41421 Baby Elephant Jungle Rescue

€ 19,99

Offer valid until 3 August 2020
LEGO 41424 Jungle Rescue Base
LEGO 41424 Jungle Rescue Base

€ 79,99

Offer valid until 3 August 2020
LEGO 41423 Tiger Hot Air Balloon Jungle Rescue
LEGO 41423 Tiger Hot Air Balloon Jungle Rescue

€ 44,99

Offer valid until 3 August 2020
LEGO 60266 Ocean Exploration Ship
LEGO 60266 Ocean Exploration Ship

€ 129,99

Offer valid until 3 August 2020
LEGO 60265 Ocean Exploration Base
LEGO 60265 Ocean Exploration Base

€ 59,99

Offer valid until 3 August 2020
LEGO 60264 Ocean Exploration Submarine
LEGO 60264 Ocean Exploration Submarine

€ 29,99

Offer valid until 3 August 2020
LEGO 60263 Ocean Mini Submarine
LEGO 60263 Ocean Mini Submarine

€ 9,99

Offer valid until 3 August 2020
LEGO 70436 Phantom Fire Engine 3000
LEGO 70436 Phantom Fire Engine 3000

€ 69,99

Offer valid until 3 August 2020

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