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Information Order status
Information Order status
Order Status
Monday, 11 June 2007 15:52 | Last Updated on Monday, 10 February 2020 14:51 | 
Written by EAJW de Goeij - Pieterse
Once your order has been placed, you will receive an order confirmation though email. In case you do not receive any mail from us, your order has most likely been unsuccesful. Feel free to contact us in doubt.
Your order will be given de status update 'pending' when received and confirmed. We will keep you updated about your order status until your order has been delivered. Changes in your status will be communicated by mail, but the status of your order can always be checked by looking on our website ('Account Maintanence' - 'Order Information'). Please find our various order statusses explained below.
- Pending - Your order has been placed and is received by us. This is the first status possible.
- Reminder - Your payment has not been received. We kindly ask you to send us a response as soon as you have paid the amount due, or if you are under the impression that the amount due has already een transferred.
- Ready - Your order has been assembled by us and is waiting to be picked up (only applies to pick-up orders).
- Paid - The payment of your order has been received.
- Wait - At least one of the requested items is not directly available. Your order will be send as soon as all items can be delivered.
- Notify - Internal status.
- Processing - Your order is taken care of as we speak. It is no longer possible to add anything to your order or to combine multiple orders.
- Problem with address - The delivery label has appeared to be incorrect. The entered address most likely contains a typo or is incomplete. We kindly ask you to check and update your address and send us a confirmation mail afterwards.
- Ready to be send - Your order has been assembled and will be handed over to our delivery agent soon.
- Sent - Your order has been send and will soon be delivered to you. This is a final status.
- Picked up - Your order has been picked up. This is a final status.
- Cancelled - Your order has been cancelled.
- Refunded. Your order has been cancelled and the refund has been transferred.
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The best service I have ever used. I've been buying from you for years and have never had a problem. The products are always perfect, and the boxes are free of any scratches or dents.
Hi, I've just recieved my package .Thank you for your service it was very good. For a first time order , since the buying to the three day delivery all good. Thank you...just in time for christmas ( a gift for my son). Thank you and merry christmas. Victor Ribeiro from Portugal.
Very happy with the product pricing and delivery. We didn't realise the free book was in Dutch, which was a pity as we don't understand it. Super service and competitive pricing, we will be back.
The shipment arrived very quickly, and was well packaged. Fair prices and great deals!
So happy with my purchase, delivery was smooth, everything arrived alright and the way it supposed to. This delivery was a bit different than usual because it took a little bit longer to arrive.
From: Francesca Grillo
Rating:
Hi, I've just recieved my package .Thank you for your service it was very good. For a first time order , since the buying to the three day delivery all good. Thank you...just in time for christmas ( a gift for my son). Thank you and merry christmas. Victor Ribeiro from Portugal.
From: Victor Ribeiro
Rating:
Very happy with the product pricing and delivery. We didn't realise the free book was in Dutch, which was a pity as we don't understand it. Super service and competitive pricing, we will be back.
From: MN Beggan
Rating:
The shipment arrived very quickly, and was well packaged. Fair prices and great deals!
From: Oz Ajami
Rating:
So happy with my purchase, delivery was smooth, everything arrived alright and the way it supposed to. This delivery was a bit different than usual because it took a little bit longer to arrive.
From: Lorraine Ebejer
Rating:
