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Your are now here: Home Information Order status

Order Status

statusOnce your order has been placed, you will receive an order confirmation though email. In case you do not receive any mail from us, your order has most likely been unsuccesful. Feel free to contact us in doubt. 

Your order will be given de status update 'pending' when received and confirmed. We will keep you updated about your order status until your order has been delivered. Changes in your status will be communicated by mail, but the status of your order can always be checked by looking on our website ('Account Maintanence' - 'Order Information'). Please find our various order statusses explained below. 

  • Pending - Your order has been placed and is received by us. This is the first status possible. 
  • Reminder - Your payment has not been received. We kindly ask you to send us a response as soon as you have paid the amount due, or if you are under the impression that the amount due has already een transferred. 
  • Ready - Your order has been assembled by us and is waiting to be picked up (only applies to pick-up orders). 
  • Paid - The payment of your order has been received. 
  • Wait - At least one of the requested items is not directly available. Your order will be send as soon as all items can be delivered.
  • Notify - Internal status. 
  • Processing - Your order is taken care of as we speak. It is no longer possible to add anything to your order or to combine multiple orders.
  • Problem with address - The delivery label has appeared to be incorrect. The entered address most likely contains a typo or is incomplete. We kindly ask you to check and update your address and send us a confirmation mail afterwards.
  • Ready to be send - Your order has been assembled and will be handed over to our delivery agent soon. 
  • Sent - Your order has been send and will soon be delivered to you. This is a final status. 
  • Picked up - Your order has been picked up. This is a final status. 
  • Cancelled - Your order has been cancelled.
  • Refunded. Your order has been cancelled and the refund has been transferred. 

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Latest products

LEGO Het Grote Vakantieboek
LEGO Het Grote Vakantieboek

€ 7,99

LEGO Bone Warrior (NJO791)
LEGO Bone Warrior (NJO791)


LEGO Ghost Archer (NJO804)
LEGO Ghost Archer (NJO804)


LEGO 10220 Volkswagen T1 Camper Van
LEGO 10220 Volkswagen T1 Camper Van


LEGO 10252 Volkswagen Beetle
LEGO 10252 Volkswagen Beetle



Fast delivery, very good packaging, delivery tracking flawless. Happy to be a customer. Will recommend. Thank you!
From: M
Rating:
 
 
 
 
 

Acquisition was easy. Payment was prompt. Delivery within the term specified.
From: Maaike ONKENHOUT
Rating:
 
 
 
 
 

A few too many emails about it, for every step from taking it off the shelf to putting it in a box, etc.
From: Natalya Marquand
Rating:
 
 
 
 
 

Very good service, fast shipment and product conform to order. Thank you all the team for your outstanding job !
From: Sebastien Desmaison
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excellent service, fast turnaround times, well-finished packaging, fast delivery times.
From: Simone Mattiuzzo
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