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Your are now here: Home FAQ Problems with logging into your account

Problems with logging into your account

Question/problem

I would like to order something in your web store, but I am having difficulties with signing in. The steps I took:

  1. I registered with my username and password.
  2. The first login gave the notification "account blocked" (password was correct).
  3. Now I get the notification "incorrect password/account" when I try to log in again. 

Could you please find out what went wrong?

Answer

You are probably one step ahead. After registering with us, you should have received a confirmation mail. You need to activate your account by using the link sent to you in the mail. Only then has your account been activated and is it possible to log in.

Sometimes the confirmation mail ends up in your SPAM folder. Check this folder first! BRICKshop always sends you, of course, mails with order information. It could happen that only the confirmation mail ends up in your SPAM folder. In case you are still not able to find this mail, we kindly ask you to get in touch with us through mail and ask for account activation by hand.

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Latest products

LEGO 77078 Mecha Team Leader
LEGO 77078 Mecha Team Leader

€ 229,99

Offer valid until 25 August 2025
LEGO 21063 Neuschwanstein Castle
LEGO 21063 Neuschwanstein Castle

€ 269,99

Offer valid until 25 August 2025
LEGO T-shirt City BLUE (LWTAFFY 615 - Size 140)
LEGO T-shirt City BLUE (LWTAFFY 615 - Size 140)


LEGO T-shirt City BLUE (LWTAFFY 615 - Size 134)
LEGO T-shirt City BLUE (LWTAFFY 615 - Size 134)


LEGO T-shirt City BLUE (LWTAFFY 615 - Size 128)
LEGO T-shirt City BLUE (LWTAFFY 615 - Size 128)



Fast service and order processing. Shipping was slow due to covid. Not their fault.
From: ELENA PISSARIDOU
Rating:
 
 
 
 
 

Easy to order, e-mails and update on order came quickly. I ordered from Denmark, and will definately use this company again.
From: Christine Sasler
Rating:
 
 
 
 
 

Super schnelle Lieferung, bestens verpackt!. Gut informiert bzgl. Bestellstatus! Diesen Shop kann ich nur empfehlen!
From: Klaus Pleiss
Rating:
 
 
 
 
 

Thank you verry much for the perfekt Organisation. I am perfectly satisfied with your Service! I will buy again.
From: Anika Nehl
Rating:
 
 
 
 
 

Snel aangekomen, netjes verpakt en goed aangekomen. Wel extra betaald voor bezorging op een bepaald tijdstip maar werd toch op een andere dag bezorgd dan aangegeven. Dit ligt wellicht meer aan PostNL dan aan Brickshop.
From: Paul de Wijkerslooth
Rating:
 
 
 
 
 

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