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Your are now here: Home FAQ Problems with logging into your account

Problems with logging into your account

Question/problem

I would like to order something in your web store, but I am having difficulties with signing in. The steps I took:

  1. I registered with my username and password.
  2. The first login gave the notification "account blocked" (password was correct).
  3. Now I get the notification "incorrect password/account" when I try to log in again. 

Could you please find out what went wrong?

Answer

You are probably one step ahead. After registering with us, you should have received a confirmation mail. You need to activate your account by using the link sent to you in the mail. Only then has your account been activated and is it possible to log in.

Sometimes the confirmation mail ends up in your SPAM folder. Check this folder first! BRICKshop always sends you, of course, mails with order information. It could happen that only the confirmation mail ends up in your SPAM folder. In case you are still not able to find this mail, we kindly ask you to get in touch with us through mail and ask for account activation by hand.

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LEGO 76250 Wolverine's Adamantium Claws
LEGO 76250 Wolverine's Adamantium Claws


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LEGO 75351 Princess Leia Boushh Helmet


LEGO 70690 Jay's Spinjitzu Ninja Training
LEGO 70690 Jay's Spinjitzu Ninja Training


LEGO 70688 Kai's Spinjitzu Ninja Training
LEGO 70688 Kai's Spinjitzu Ninja Training


LEGO 60378 Arctic Mobile Laboratory
LEGO 60378 Arctic Mobile Laboratory



Processed, Posted, Received within 24hrs of ordering with DHL. Very efficient.
From: Angelo Rowe
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quick packing and shipping after payment. The sets were well conditioned inside the outer box and in fairly good shape. Nice prices also.Very pleased
From: Nelson Cunha Matos
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I cannot comment on the Parcel itself as it’s for a Christmas gift and has not been opened but the service- speed and delivery and website were excellent
From: Caragh Behan
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Exceptional, both value and quality of service. Definitely will be returning
From: Kieran T
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Excellent service with regular updates on order status, extremely fast delivery 4 days from placing the order and receiving it.
From: Roger Eyre-Walker
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