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Problems with logging into your account
Monday, 21 May 2007 09:06 | Last Updated on Friday, 22 June 2012 15:15 | 
Written by A. de de Goeij
Question/problem
I would like to order something in your web store, but I am having difficulties with signing in. The steps I took:
- I registered with my username and password.
- The first login gave the notification "account blocked" (password was correct).
- Now I get the notification "incorrect password/account" when I try to log in again.
Could you please find out what went wrong?
Answer
You are probably one step ahead. After registering with us, you should have received a confirmation mail. You need to activate your account by using the link sent to you in the mail. Only then has your account been activated and is it possible to log in.
Sometimes the confirmation mail ends up in your SPAM folder. Check this folder first! BRICKshop always sends you, of course, mails with order information. It could happen that only the confirmation mail ends up in your SPAM folder. In case you are still not able to find this mail, we kindly ask you to get in touch with us through mail and ask for account activation by hand.
Mega assortment Wrapped with care Quick shipment Free products Super Deals Safe & Reliable Click & Collect
Superb service once again. Very fast delivery, packaged well and all round great quality. Cheers.
Everything arrived in great shape and on time! Thank you Brickshop for always having the best service!
I was nervous about ordering from abroad just before Christmas but managed to get my son the Technic set he’d wished for at a really good price and honestly the delivery was probably quicker than if I’d ordered it from a UK company! Great communication of order status along the way too.
This was my first order from Brickshop and wont be the last. It was straightforward, but more amazing it was delivered in 3 days. It takes this long from the UK, my own country. Impressive
